Rent a car with the Carent guarantee

Taking a car from someone you don't know is uncomfortable — we know that. So we do the checking for you. Below is what each check gives you.

The person handing over the car has been document-checked

To publish a listing on Carent, an ID card and a driving licence must be uploaded, and Carent verifies them. So the person on the other side isn't just someone who opened an account — their documents have been checked and their identity confirmed.

If they say they're a company, they really are one

If the car comes from a rent-a-car company, we check its tax ID (VÖEN) and registration certificate. The risk of renting from a “company” that doesn't exist on paper disappears.

Every car offered to you has been checked

The vehicle registration, the power of attorney and the insurance certificate must pass our check before a car appears in search. The car you see in search has already cleared this stage.

Nobody else sees your documents

The ID and driving licence you upload are not visible to the car owner. Documents are held in closed storage and are opened only through a temporary link valid for 5 minutes during verification.

The car in the listing really is theirs

If the car is not registered in the lister's own name, a power of attorney is required and is checked together with the vehicle registration — nobody can rent out someone else's car without permission. The same car cannot appear in two separate listings either, so you don't run into fake listings.

What you agree on goes on record

Once a booking is confirmed you receive the owner's number and can contact them directly. Confirming the terms in the in-app chat is what protects you: if a dispute arises, the message record becomes evidence.

You don't pay for damage that was already there

The condition of the car is recorded with photos at pickup and at return. You can't be held responsible for a scratch or dent that existed before you — the proof stays in the system.

If something goes wrong, you're not on your own

If something isn't right during your trip, you can write to us. If a dispute arises we bring the handover photos, the messages and the booking details in as records, and we act against the account that broke the rules. The same rule applies to you and to the other side.

Your review protects the next person

After your trip you leave a review about the car owner — and because the people before you did the same, you now know who to trust. The reviews under every listing are open to you before you book.

Insurance and protection

Compulsory insurance is verified on every Carent listing. Which cars additionally carry comprehensive (kasko) cover is stated on the listing's detail page.

On every car

Compulsory motor insurance

This is the mandatory type of insurance required by law. It covers damage caused to the life, health and property of third parties in a road traffic accident. Compulsory insurance is verified on every Carent listing.

What does it cover?

Damage to the other party's vehicle
Damage to the other party's other property
Harm to a person's health

What doesn't it cover?

Damage to the car you are driving
Your own injuries

Important note: Comprehensive (kasko) cover protects the car you are driving; compulsory insurance covers another person's car and property when you are at fault.

Comprehensive (kasko) insurance

Kasko is insurance that protects the vehicle itself: it covers damage to the car from accidents, theft, fire, natural disasters and other risks. Depending on the terms of the policy, it can also include extras such as vandalism, falling objects and personal accident cover for passengers.

What does it give you?

Damage to the car in an accident is covered by the insurer
Theft, fire and natural disasters are included
The car's damage is covered even when you are at fault
The risk of an unexpected repair bill drops considerably

Important note: Compulsory insurance pays for the damage you cause to others; kasko protects the vehicle itself. If a listing has no kasko, the rules agreed with the car owner apply to damage to the car.