Carent

Host Agreement

The car owner's obligations — subscription, listing accuracy, compulsory insurance and payouts.

Effective date: August 22, 2026 · Version 1

This Host Agreement ("Agreement") is a legally binding formal agreement for all Individual Entrepreneurs (individual hosts) and Official Rent-a-Car Companies (legal entities) ("Host", "You") who offer their vehicle for rent on the carent.az website and in the Carent mobile app ("Carent App", "Platform"), which belong to "CARENT" MMC (limited liability company) ("Carent", "we", "our").

By listing a vehicle on the Platform or by purchasing a subscription plan, you are deemed to have accepted all the terms of this Agreement in full and without reservation.

1. Host Eligibility and Required Documents

To list a vehicle on the Platform, you must meet the following requirements:

  1. Individual Hosts (Natural Persons):
    • Persons of at least 18 years of age with legal capacity;
    • Confirmation of an ID card and the FIN code;
    • Being the owner of the listed vehicle, or holding a notarially certified power of attorney / right of lease over it.
  2. Official Rent-a-Car Companies (Legal Entities):
    • An enterprise registered with the state in the Republic of Azerbaijan;
    • The company's tax ID (VÖEN), an extract from the state register and confirmation of the authorised representative.
  3. Location Restriction: All listed vehicles must be located within the territory of the Republic of Azerbaijan and must bear Azerbaijani state registration plates.

2. Technical Condition of the Vehicle and Insurance Obligations

The Host bears the following obligations in respect of every vehicle placed on the platform:

  • Compulsory Insurance: To ensure that the vehicle holds valid Compulsory Motor Insurance. Renting out a vehicle whose insurance has expired is strictly prohibited.
  • Technical Safety: The vehicle must have passed the state technical inspection; the braking system, lighting equipment and steering must be in fully sound condition, and the tyres must be appropriate for the season.
  • Cleanliness and Hygiene: The vehicle must be handed over to the renter fully clean, in sound condition and at the fuel level stated in the listing.
  • Accuracy of the Listing: The photos in the listing must reflect the real and current appearance of the vehicle. Concealing existing scratches, dents or defects is prohibited.

3. Handover and Digital Photo Protocol (Check-in / Check-out)

  1. Mandatory Photo Protocol: When handing the vehicle over to the renter (Check-in) and when taking it back (Check-out), the Host must use the Carent App to photograph the vehicle from all 4 sides, together with the odometer and fuel readings.
  2. Legal Evidence: These photographic proofs uploaded to the app are considered the sole official basis for investigating claims of damage, scratches, fuel differences or delays. A Host who does not draw up a photo protocol forfeits the right to raise a damage claim.

4. Subscription Plans and Payment Model

Unlike traditional high-commission systems, Carent offers car owners 0% Rental Commission:

  • Monthly Subscription: A fixed monthly subscription fee is paid in order to list vehicles (from 19 AZN for Individual hosts, from 59 AZN for companies).
  • 0% Commission: Carent withholds no percentage from rental income — 100% of the earnings belong to the Host.
  • Bank Processing: Only a 3% bank processing fee is deducted for online bank card transactions.
  • Withdrawal of Earnings: Once rental fees are approved, they are transferred to the Host's bank account (IBAN) within 1–3 business days.

5. Booking Rules and Liability for Cancellation

  • The Host must accept or decline incoming booking requests in good time.
  • Prohibition of Unjustified Cancellations: Unjustified cancellation of a confirmed booking by the Host is unacceptable. In such a case the amount paid is refunded to the renter 100%, the Host's rating is lowered and, in repeated cases, the account is blocked.

6. Prohibited Conduct and Dealings

  • Prohibition of Going Off-Platform: Inviting a renter into a cash deal outside Carent or demanding a hidden commission is strictly prohibited. The account of a Host who breaches this rule is closed immediately and permanently.
  • Fake Listings: Listing vehicles that do not exist or that belong to someone else is prohibited.

7. Fraud, Deception and Unilateral Blocking by Carent (Permanent Ban)

IMPORTANT LEGAL PROVISION: A zero-tolerance policy applies on the Carent platform towards fraud, the deception of renters and unethical activity.

  1. Cases of Unilateral Blocking: Where Carent detects any of the following, it reserves the right to block (ban) the Host from the platform unilaterally, immediately and permanently, without prior warning:

    • Deceiving and misleading the renter: Providing a different, older, technically defective or otherwise dissimilar vehicle instead of the one in the listing;
    • Fake photographs and listings: Listing photographs that are not genuine, that belong to another vehicle, or that knowingly conceal existing damage;
    • Unlawful and hidden demands: Demanding unjustified additional payments outside the Carent app, undisclosed commissions or hidden cash from the renter;
    • Fabricated damage and misappropriation of the deposit: Attempting to attribute to the renter old, pre-existing damage on the vehicle that the renter did not cause, and to misappropriate the deposit without grounds;
    • Submitting forged documents: Uploading a forged ID card, an invalid power of attorney, a false tax ID (VÖEN) or expired insurance documents;
    • Taking users off the platform: Attempting to take renters outside the Carent system or to induce them into cash deals.

  2. No Right to Claim a Refund or Compensation (No Refund):

    • A Host whose account is blocked for fraud, deception, abuse of trust or breach of contract MAY UNDER NO CIRCUMSTANCES DEMAND the refund or compensation of monthly subscription fees, advertising payments or any other funds paid to Carent.
    • The remaining subscription period is cancelled in full without any compensation.

  3. Payment of Material Damage and Legal Liability:

    • All material and moral damage caused to the Renter or to the Carent platform as a result of the Host's fraud or unlawful acts is paid in full by the Host at fault.
    • Where necessary, Carent submits documents relating to established facts of fraud to the law enforcement authorities of the Republic of Azerbaijan (the Ministry of Internal Affairs, the Prosecutor's Office).

8. Tax and Legal Liability

  • The Host is personally responsible for independently filing tax returns and paying taxes on the rental income they earn, in accordance with the Tax Code of the Republic of Azerbaijan.
  • Disputes are subject to the legislation of the Republic of Azerbaijan and are resolved in the competent courts of the Republic of Azerbaijan.

9. Official Contact

  • Legal Entity: "CARENT" MMC
  • Host Support and Safety Service: destek@carent.az | +994 70 984 85 81