Carent

Community Guidelines

The conduct expected on the platform and the consequences of breaking the rules.

Effective date: August 22, 2026 · Version 1

These Community Guidelines ("Guidelines") set out the core standards of conduct that all users (Renters, Individual Hosts, Rent-a-Car companies) must observe in order to preserve a healthy, safe environment built on mutual respect and trust on the carent.az platform and in the Carent mobile app ("Carent App", "Platform"), which belong to "CARENT" MMC (limited liability company) ("Carent", "we", "our").

1. Our Core Principles

The Carent community rests on 4 fundamental pillars:

  1. Mutual Trust and Honesty: Your profile information, your documents, your vehicle listings and the reviews you write must reflect the full truth.
  2. Respect and Impartiality (Zero Tolerance for Discrimination): Every user must be treated with the same courtesy and respect, regardless of race, nationality, religious affiliation, gender or language.
  3. Responsibility and Punctuality: Trip times, handover hours and the promises given must be strictly observed.
  4. Safety: Any conduct that creates a threat to the personal safety of the parties or to the protection of the vehicle is absolutely unacceptable.

2. Standards of Conduct Expected from Users

2.1. Communication and Courtesy Rules

  • The use of insulting, threatening, indecent or coercive language in in-app messaging and during the in-person handover is prohibited;
  • Where a disagreement or dispute arises, communication must remain calm, fact-based and constructive, and the Carent Support Team must be involved where necessary.

2.2. Keeping Communication and Payments on the Platform

  • All formal negotiations, handover arrangements and payments must be carried out solely within the Carent App.
  • Directing users to WhatsApp or other channels and encouraging cash deals breaks the platform's chain of security and is prohibited for both parties.

2.3. Integrity of the Review and Rating System

  • Reviews written and star ratings given at the end of a trip must be based solely on real experience;
  • Manipulating the review system for the purposes of blackmail, threats or artificial rating inflation is prohibited.

3. Consequences of Breaches and Disciplinary Measures

Carent applies the following graduated and decisive measures against breaches of the rules:

| Stage | Conditions of Application | Measure Applied | |---|---|---| | 1. Formal Warning | First and minor breaches (e.g. late responses, small misunderstandings) | A formal warning notice is sent within the app | | 2. Temporary Restriction | Repeated complaints, a high cancellation rate or disregard for the rules | The account is frozen for 7–30 days and listings are hidden from search | | 3. Permanent Ban (Permanent Termination) | Submission of forged documents, fraud, violence/threats, drink-driving or criminal acts | The account is deleted immediately and permanently and is blacklisted |

4. Reporting Breaches and Contact

If you observe any user breaching these Community Guidelines, please inform the Carent Safety and Support Team immediately:

  • Email: destek@carent.az
  • Urgent Contact: +994 70 984 85 81
  • Legal Entity: "CARENT" MMC, Baku, Azerbaijan