Account deletion

These Account Deletion Rules ("Rules") govern the rules, procedures and statutory retention periods for the complete deletion of accounts and personal data from the system by users registered on the carent.az website and in the Carent mobile app ("Carent App", az.carent.app), which belong to "CARENT" MMC (limited liability company) ("Carent", "we", "our").

Carent fully complies with the user data deletion requirements of the Apple App Store and the Google Play Store, as well as with the Law of the Republic of Azerbaijan "On Personal Data".

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1. Direct In-App Deletion of the Account (Self-Service)

A user may delete their account and data from within the Carent App at any time by following these simple steps:

[1. Sign in to the Carent mobile app]
            ↓
[2. Go to the "Account" section in the bottom navigation menu]
            ↓
[3. Select the "Settings" section]
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[4. Tap the "Delete account" option]
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[5. Read the warning that appears and confirm the deletion]

Once confirmed, your account is deactivated immediately, your vehicle listings are removed from search and the process of fully destroying the data is triggered.

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2. Deletion Request Without Access to the App (Remote Deletion)

If your access to your mobile device, the app or your phone number is limited, you may send your formal deletion request from the email address with which you registered:

• Official Support Email: destek@carent.az
• Subject: "Account Deletion Request — [Your Full Name]"
• Information required: The registration email address or the registration phone number.

Following security verification, your account and all of your personal documents are completely deleted from the system within 30 days at the latest.

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3. Cases That Temporarily Restrict Account Deletion

In the following cases, deletion of the account is held until the security and legal obligations have been completed:

1. Active Trip: Where the user has an ongoing, not yet completed active vehicle rental;
2. Unpaid Fines and Debts: Where there are unpaid speed camera fines, damage claims or debts relating to the trip period;
3. Unwithdrawn Host Balance: Where the car owner has unwithdrawn funds in their internal wallet (a withdrawal to the bank account must be made first);
4. Ongoing Legal Investigation: Where an open insurance investigation or a formal legal claim exists between the parties.

The deletion process is carried out immediately after the matters have been fully resolved.

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4. Which Data Is Completely Deleted?

When an account is deleted, the following data is permanently destroyed from our servers:

• First name, last name, email address, contact phone number, date of birth and profile photo;
• ID card and passport copies, the FIN code;
• Driving licence copies and category information;
• Liveness/Selfie verification photos;
• For Hosts, vehicle listings, vehicle registration documents and photos;
• In-app chat messages, search history and the favourites list;
• Device push notification tokens.

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5. Data Retained Due to Legal Necessity

Under the mandatory requirements of the tax, accounting and financial legislation of the Republic of Azerbaijan, certain transaction records are archived for the period established by law (usually 5 years):

| Data Retained | Legal Basis | Form of Retention | |---|---|---| | Financial invoices and payment receipts | Tax Code and Accounting Legislation of the Republic of Azerbaijan | Encrypted financial archive | | Reviews written about other users | Integrity of the platform community | Fully anonymised |

(Note: no ID card or passport photographs are retained in these archived financial records.)

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6. Irreversibility of Deletion

• Once an account has been deleted, its restoration is impossible.
• A user may in the future open a new profile with the same email address or phone number, but previous ratings, reviews and trip history are not restored.
• If you have an active subscription through the Apple App Store or Google Play, it is recommended that you cancel the subscription in your device's store settings before deleting the account.

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7. Contact and Support

For any question regarding account deletion or the management of your personal data:

• Email: destek@carent.az
• Legal Entity: "CARENT" MMC, Baku, Azerbaijan
• Contact Phone: +994 70 984 85 81